Support

Equus delivers the products and services needed to stay ahead.

Equus stays with you throughout your entire product lifecycle. Our 100% US-based Technical Support team is ready to assist you with all of your post-sale support needs.

Technical Support Hours

Server/Storage Systems: 7x24x365
Client/Workstation Systems: 7am-7pm M-F
Phone: 1-800-576-7929
Email: technicalsupport@equuscs.com

If you are not an Equus partner and want to submit a technical support request, please complete the form below or call/email our Technical Support team.

Web Support Form

RMA Request

Call 800-576-7929 to obtain a Return Material Authorization from Technical Support, or access the PartnerLink RMA form using the link below. When requesting an RMA, please be sure to have your system serial number or order number ready along with a complete description of the issue.

Click here to submit an RMA online

Warranty Information

Equus understands that our channel partners run a wide range of business models to support their customers. In order to find the best warranty option to match your business needs, please reference the warranty links below to find a warranty that is right for you.

For additional details on our warranty options: